Summit Auto Repair — Follow-up
Job marked complete · 4:02 PM
✓ 5-star review posted — routed in 7 minutes
What Happened
5/5Rating given
7 minText to review posted
100%Follow-up automated
Service completedRepair order #4471 — brake job
Feedback text sent✓ 2 minutes after job closed
Customer rating5/5 — "fast and fair price"
Routed to✓ Public Google review link
CRM status✓ Review logged, loyalty tag added
What just happened: The moment Jordan's repair order was marked complete, the AI sent a quick 1-5 rating request. A 4 or 5 routes straight to Summit's public Google review link, like it did here — turning a satisfied customer into a public review while the experience is still fresh. A 1, 2, or 3 would have triggered a completely different path: instead of a public review link, that reply routes privately to the owner's phone so they can call the customer and fix the problem before it ever becomes a bad review online.